• Employment Type: Full Time
• Workplace Type: Hybrid
• Experience Level: Senior
• Vacancies: 1
• Compensation: USD 3800 - 5200

Role Summary

Lead multi-channel support operations and mentor technical support specialists.

Job Description

You will own response quality, team coaching, SLA execution, and incident communication for hosting, domains, and billing support.

Responsibilities

• Manage support queue operations
• Coach support team members
• Track SLA and quality metrics
• Coordinate with engineering during incidents

Requirements

• 4+ years in technical customer support
• Experience leading teams
• Strong communication and escalation management
• Knowledge of web hosting platforms

Nice to Have

• ITIL familiarity
• Experience with ticket automation
• Shift planning expertise

Benefits

• Leadership stipend
• Structured growth plan
• Hybrid flexibility
• Annual bonus

Core Skills